{"id":300413,"recorded_at":"2026-10-26T22:23:59.507333Z","observed_at":"2026-10-26T22:23:59.507200Z","subject_kind":"endpoint","subject":"2d221962-4cb6-40b4-a3b2-2e7cc889a3df","kind":"mcp.tools","method":"probe.mcp/1","body":{"count":21,"tools":[{"description":"WRITE: add an internal note to a conversation. Visible to your Helpwise team only; it is not sent to the customer. Notes cannot be deleted through this API. POST /notes/add (V0).","inputSchema":{"$schema":"https://json-schema.org/draft/2020-12/schema","properties":{"conversation_id":{"description":"Conversation (thread) id.","exclusiveMinimum":0,"maximum":9007199254740991,"type":"integer"},"inbox_id":{"description":"Inbox (mailbox) id of the conversation.","exclusiveMinimum":0,"maximum":9007199254740991,"type":"integer"},"message":{"description":"The note text.","maxLength":10000,"minLength":1,"type":"string"}},"required":["inbox_id","conversation_id","message"],"type":"object"},"name":"helpwise_add_note"},{"description":"WRITE: apply existing tags (ids from helpwise_list_tags) to up to 25 conversations. Tags can drive Helpwise automations. Applying a tag already present changes nothing. POST /tags/apply.","inputSchema":{"$schema":"https://json-schema.org/draft/2020-12/schema","properties":{"conversation_ids":{"description":"Conversation (thread) ids (1-25).","items":{"exclusiveMinimum":0,"maximum":9007199254740991,"type":"integer"},"maxItems":25,"minItems":1,"type":"array"},"tag_ids":{"description":"Tag ids to apply (1-10).","items":{"exclusiveMinimum":0,"maximum":9007199254740991,"type":"integer"},"maxItems":10,"minItems":1,"type":"array"}},"required":["conversation_ids","tag_ids"],"type":"object"},"name":"helpwise_apply_tags"},{"description":"WRITE: assign a conversation to a team member (user id from helpwise_list_users), or pass assigned_to 0 to unassign it. The assignee may be notified by Helpwise. POST /threads/assign (V0).","inputSchema":{"$schema":"https://json-schema.org/draft/2020-12/schema","properties":{"assigned_to":{"description":"User id to assign to, or 0 to unassign.","maximum":9007199254740991,"minimum":0,"type":"integer"},"conversation_id":{"description":"Conversation (thread) id.","exclusiveMinimum":0,"maximum":9007199254740991,"type":"integer"},"inbox_id":{"description":"Inbox (mailbox) id of the conversation.","exclusiveMinimum":0,"maximum":9007199254740991,"type":"integer"}},"required":["inbox_id","conversation_id","assigned_to"],"type":"object"},"name":"helpwise_assign_conversation"},{"description":"WRITE: close up to 25 conversations (mark them done). They can be reopened with helpwise_reopen_conversations. Nothing is sent to customers. PUT /conversations/action/close.","inputSchema":{"$schema":"https://json-schema.org/draft/2020-12/schema","properties":{"conversation_ids":{"description":"Conversation (thread) ids to close (1-25).","items":{"exclusiveMinimum":0,"maximum":9007199254740991,"type":"integer"},"maxItems":25,"minItems":1,"type":"array"}},"required":["conversation_ids"],"type":"object"},"name":"helpwise_close_conversations"},{"description":"WRITE: create a new contact in Helpwise (name, company, job title, emails, phones, custom fields). Nothing is sent to the person. Creating the same email twice may create a duplicate. POST /contacts.","inputSchema":{"$schema":"https://json-schema.org/draft/2020-12/schema","properties":{"company":{"description":"Company name.","maxLength":200,"type":"string"},"custom_fields":{"description":"Custom field values.","items":{"properties":{"id":{"description":"Custom field id (from the Helpwise custom fields settings).","exclusiveMinimum":0,"maximum":9007199254740991,"type":"integer"},"name":{"description":"Custom field name (optional).","maxLength":200,"type":"string"},"value":{"description":"Value to store.","maxLength":2000,"type":"string"}},"required":["id","value"],"type":"object"},"maxItems":50,"type":"array"},"emails":{"description":"Email addresses (1-10).","items":{"maxLength":254,"pattern":"^[^\\s@<>\",;:\\\\]+@[^\\s@<>\",;:\\\\]+\\.[^\\s@<>\",;:\\\\]+$","type":"string"},"maxItems":10,"minItems":1,"type":"array"},"firstname":{"description":"First name.","maxLength":200,"minLength":1,"type":"string"},"job_title":{"description":"Job title.","maxLength":200,"type":"string"},"lastname":{"description":"Last name.","maxLength":200,"type":"string"},"phones":{"description":"Phone numbers (up to 10).","items":{"properties":{"phone":{"description":"Phone number with country code, e.g. +14155550123.","maxLength":40,"minLength":3,"type":"string"},"type":{"description":"Helpwise phone type code, as a string (default \"0\").","maxLength":10,"type":"string"}},"required":["phone"],"type":"object"},"maxItems":10,"type":"array"}},"required":["firstname"],"type":"object"},"name":"helpwise_create_contact"},{"description":"One contact with emails, phones, company, custom fields and recent conversations. GET /contacts/{id}.","inputSchema":{"$schema":"https://json-schema.org/draft/2020-12/schema","properties":{"contact_id":{"description":"Helpwise contact id.","exclusiveMinimum":0,"maximum":9007199254740991,"type":"integer"}},"required":["contact_id"],"type":"object"},"name":"helpwise_get_contact"},{"description":"One conversation with its messages, notes, drafts, assignment and contacts. Page long conversations with `page_token` from the previous reply. GET /inboxes/{inbox_id}/conversations/{conversation_id}.","inputSchema":{"$schema":"https://json-schema.org/draft/2020-12/schema","properties":{"conversation_id":{"description":"Conversation (thread) id.","exclusiveMinimum":0,"maximum":9007199254740991,"type":"integer"},"folder":{"description":"Folder context (optional).","enum":["all","assigned","unassigned","starred","snoozed","draft","sent","closed","spam","trash","scheduled"],"type":"string"},"inbox_id":{"description":"Inbox (mailbox) id the conversation lives in.","exclusiveMinimum":0,"maximum":9007199254740991,"type":"integer"},"limit":{"description":"Results per page, 1-100 (default 25).","exclusiveMinimum":0,"maximum":100,"type":"integer"},"page_token":{"description":"Page token from the previous reply, for older messages.","maxLength":500,"minLength":1,"type":"string"}},"required":["inbox_id","conversation_id"],"type":"object"},"name":"helpwise_get_conversation"},{"description":"The Helpwise user the API key belongs to (name, email, id). POST /users/me (V0).","inputSchema":{"$schema":"https://json-schema.org/draft/2020-12/schema","properties":{},"type":"object"},"name":"helpwise_get_current_user"},{"description":"Overall and team-performance report for a date range: new/closed/assigned conversations (with change vs the previous period), inbound/outbound messages per day, busiest hour/day, average first response, response and resolution time, CSAT and per-agent performance. Optional inbox and tag filters. GET /reports.","inputSchema":{"$schema":"https://json-schema.org/draft/2020-12/schema","properties":{"business_hours_only":{"description":"Count business hours only (default false).","type":"boolean"},"end":{"description":"End, yyyy-mm-dd or yyyy-mm-dd hh:mm:ss (a date alone means 23:59:59).","type":"string"},"inbox_id":{"description":"Only this inbox (default: all inboxes).","exclusiveMinimum":0,"maximum":9007199254740991,"type":"integer"},"start":{"description":"Start, yyyy-mm-dd or yyyy-mm-dd hh:mm:ss (a date alone means 00:00:00).","type":"string"},"tag_ids":{"description":"Only conversations with these tag ids.","items":{"exclusiveMinimum":0,"maximum":9007199254740991,"type":"integer"},"maxItems":20,"minItems":1,"type":"array"}},"required":["start","end"],"type":"object"},"name":"helpwise_get_report"},{"description":"One tag by id. GET /tags/{id}.","inputSchema":{"$schema":"https://json-schema.org/draft/2020-12/schema","properties":{"tag_id":{"description":"Helpwise tag id.","exclusiveMinimum":0,"maximum":9007199254740991,"type":"integer"}},"required":["tag_id"],"type":"object"},"name":"helpwise_get_tag"},{"description":"Per-tag report for one inbox and a date range: conversations per tag (and share), open conversations, average response, first-response and resolution time. GET /inboxes/{inbox_id}/reports/tags.","inputSchema":{"$schema":"https://json-schema.org/draft/2020-12/schema","properties":{"business_hours_only":{"description":"Count business hours only (default false).","type":"boolean"},"end":{"description":"End, yyyy-mm-dd or yyyy-mm-dd hh:mm:ss (a date alone means 23:59:59).","type":"string"},"inbox_id":{"description":"Inbox (mailbox) id.","exclusiveMinimum":0,"maximum":9007199254740991,"type":"integer"},"start":{"description":"Start, yyyy-mm-dd or yyyy-mm-dd hh:mm:ss (a date alone means 00:00:00).","type":"string"},"tag_ids":{"description":"Only these tag ids.","items":{"exclusiveMinimum":0,"maximum":9007199254740991,"type":"integer"},"maxItems":20,"minItems":1,"type":"array"}},"required":["inbox_id","start","end"],"type":"object"},"name":"helpwise_get_tags_report"},{"description":"List contacts (name, company, job title, emails, phones, id). Page with limit and offset. GET /contacts.","inputSchema":{"$schema":"https://json-schema.org/draft/2020-12/schema","properties":{"limit":{"description":"Results per page, 1-100 (default 25).","exclusiveMinimum":0,"maximum":100,"type":"integer"},"offset":{"description":"How many results to skip (default 0). Pass the previous reply's next_offset.","maximum":10000000,"minimum":0,"type":"integer"}},"type":"object"},"name":"helpwise_list_contacts"},{"description":"List conversations (threads) of one or more inboxes, newest first, with subject, snippet, tags, assignee, read/starred/closed flags and contact. Pick the folder with `folder` (default: all). Page with `next_page_token`. Inbox ids come from helpwise_list_inboxes. GET /conversations.","inputSchema":{"$schema":"https://json-schema.org/draft/2020-12/schema","properties":{"folder":{"description":"Folder: all, assigned, unassigned, starred, snoozed, draft, sent, closed, spam, trash, scheduled.","enum":["all","assigned","unassigned","starred","snoozed","draft","sent","closed","spam","trash","scheduled"],"type":"string"},"inbox_ids":{"description":"Inbox (mailbox) ids to list (1-20).","items":{"exclusiveMinimum":0,"maximum":9007199254740991,"type":"integer"},"maxItems":20,"minItems":1,"type":"array"},"limit":{"description":"Results per page, 1-100 (default 25).","exclusiveMinimum":0,"maximum":100,"type":"integer"},"page_token":{"description":"The previous reply's next_page_token.","maxLength":500,"minLength":1,"type":"string"}},"required":["inbox_ids"],"type":"object"},"name":"helpwise_list_conversations"},{"description":"List the account's inboxes (mailboxes) with id, name, address and type. Use the ids in the other tools. POST /mailboxes/list (V0).","inputSchema":{"$schema":"https://json-schema.org/draft/2020-12/schema","properties":{"limit":{"description":"Results per page, 1-100 (default 25).","exclusiveMinimum":0,"maximum":100,"type":"integer"},"page":{"description":"Page number, from 1 (default 1).","exclusiveMinimum":0,"maximum":100000,"type":"integer"}},"type":"object"},"name":"helpwise_list_inboxes"},{"description":"All tags (id, name, colour, parent, inbox). Use the ids with helpwise_apply_tags. GET /tags.","inputSchema":{"$schema":"https://json-schema.org/draft/2020-12/schema","properties":{},"type":"object"},"name":"helpwise_list_tags"},{"description":"List the team members (agents) with access to an inbox: id, name, email. Use the ids with helpwise_assign_conversation. POST /users/list (V0).","inputSchema":{"$schema":"https://json-schema.org/draft/2020-12/schema","properties":{"inbox_id":{"description":"Inbox (mailbox) id.","exclusiveMinimum":0,"maximum":9007199254740991,"type":"integer"}},"required":["inbox_id"],"type":"object"},"name":"helpwise_list_users"},{"description":"WRITE: take tags off up to 25 conversations. The tags themselves are not deleted. POST /tags/remove.","inputSchema":{"$schema":"https://json-schema.org/draft/2020-12/schema","properties":{"conversation_ids":{"description":"Conversation (thread) ids (1-25).","items":{"exclusiveMinimum":0,"maximum":9007199254740991,"type":"integer"},"maxItems":25,"minItems":1,"type":"array"},"tag_ids":{"description":"Tag ids to remove from them (1-10).","items":{"exclusiveMinimum":0,"maximum":9007199254740991,"type":"integer"},"maxItems":10,"minItems":1,"type":"array"}},"required":["conversation_ids","tag_ids"],"type":"object"},"name":"helpwise_remove_tags"},{"description":"WRITE: move up to 25 conversations back to the inbox (reopen closed ones). Nothing is sent to customers. PUT /conversations/action/moveToInbox.","inputSchema":{"$schema":"https://json-schema.org/draft/2020-12/schema","properties":{"conversation_ids":{"description":"Conversation (thread) ids to reopen (1-25).","items":{"exclusiveMinimum":0,"maximum":9007199254740991,"type":"integer"},"maxItems":25,"minItems":1,"type":"array"}},"required":["conversation_ids"],"type":"object"},"name":"helpwise_reopen_conversations"},{"description":"Search contacts by a name, email or phone term. Page with limit and offset. GET /contacts/search.","inputSchema":{"$schema":"https://json-schema.org/draft/2020-12/schema","properties":{"limit":{"description":"Results per page, 1-100 (default 25).","exclusiveMinimum":0,"maximum":100,"type":"integer"},"offset":{"description":"How many results to skip (default 0). Pass the previous reply's next_offset.","maximum":10000000,"minimum":0,"type":"integer"},"term":{"description":"Search term (name, email or phone).","maxLength":200,"minLength":1,"type":"string"}},"required":["term"],"type":"object"},"name":"helpwise_search_contacts"},{"description":"WRITE: SEND A REAL EMAIL from a Helpwise inbox to the given customer address(es). Irreversible; once sent it cannot be recalled. At most 10 recipients in total (to + cc), one message per call; never use it for lists or campaigns. This starts a new message (it is not a reply on an existing conversation). The body is plain text (blank line = new paragraph); it is sent as HTML. POST /emails/send_mail (V0).","inputSchema":{"$schema":"https://json-schema.org/draft/2020-12/schema","properties":{"body":{"description":"Plain-text message body.","maxLength":50000,"minLength":1,"type":"string"},"cc":{"description":"Cc addresses.","items":{"maxLength":254,"pattern":"^[^\\s@<>\",;:\\\\]+@[^\\s@<>\",;:\\\\]+\\.[^\\s@<>\",;:\\\\]+$","type":"string"},"maxItems":9,"type":"array"},"inbox_id":{"description":"Inbox (mailbox) id to send from (see helpwise_list_inboxes).","exclusiveMinimum":0,"maximum":9007199254740991,"type":"integer"},"reply_to":{"description":"Reply-to address (optional).","maxLength":254,"pattern":"^[^\\s@<>\",;:\\\\]+@[^\\s@<>\",;:\\\\]+\\.[^\\s@<>\",;:\\\\]+$","type":"string"},"subject":{"description":"Subject line.","maxLength":300,"minLength":1,"type":"string"},"to":{"description":"Recipient addresses (1-10 with cc together).","items":{"maxLength":254,"pattern":"^[^\\s@<>\",;:\\\\]+@[^\\s@<>\",;:\\\\]+\\.[^\\s@<>\",;:\\\\]+$","type":"string"},"maxItems":10,"minItems":1,"type":"array"}},"required":["inbox_id","to","subject","body"],"type":"object"},"name":"helpwise_send_email"},{"description":"WRITE: change a contact's name, company, job title, emails, phones or custom fields. Helpwise updates with PUT, so this tool first reads the contact and sends the current values together with your changes; a list you pass (emails, phones, custom_fields) REPLACES the old list. Nothing is sent to the person. PUT /contacts/{id}.","inputSchema":{"$schema":"https://json-schema.org/draft/2020-12/schema","properties":{"company":{"description":"New company.","maxLength":200,"type":"string"},"contact_id":{"description":"Helpwise contact id.","exclusiveMinimum":0,"maximum":9007199254740991,"type":"integer"},"custom_fields":{"description":"Custom field values to set (replaces the current list).","items":{"properties":{"id":{"description":"Custom field id (from the Helpwise custom fields settings).","exclusiveMinimum":0,"maximum":9007199254740991,"type":"integer"},"name":{"description":"Custom field name (optional).","maxLength":200,"type":"string"},"value":{"description":"Value to store.","maxLength":2000,"type":"string"}},"required":["id","value"],"type":"object"},"maxItems":50,"type":"array"},"emails":{"description":"The full list of email addresses (replaces the current list).","items":{"maxLength":254,"pattern":"^[^\\s@<>\",;:\\\\]+@[^\\s@<>\",;:\\\\]+\\.[^\\s@<>\",;:\\\\]+$","type":"string"},"maxItems":10,"minItems":1,"type":"array"},"firstname":{"description":"New first name.","maxLength":200,"minLength":1,"type":"string"},"job_title":{"description":"New job title.","maxLength":200,"type":"string"},"lastname":{"description":"New last name.","maxLength":200,"type":"string"},"phones":{"description":"The full list of phone numbers (replaces the current list).","items":{"properties":{"phone":{"description":"Phone number with country code, e.g. +14155550123.","maxLength":40,"minLength":3,"type":"string"},"type":{"description":"Helpwise phone type code, as a string (default \"0\").","maxLength":10,"type":"string"}},"required":["phone"],"type":"object"},"maxItems":10,"type":"array"}},"required":["contact_id"],"type":"object"},"name":"helpwise_update_contact"}]},"body_sha256":"cc3bb4b0052422041584bae189d4e8e0e6d47b6f509a09f05d5354ff730860d5","prev_id":null,"leaf":"0xe06040ccfeeda9812dc241642e30e18aae86871e5202a734fbd46fcfc687d613","leaf_text":"{\"body\":\"cc3bb4b0052422041584bae189d4e8e0e6d47b6f509a09f05d5354ff730860d5\",\"id\":300413,\"kind\":\"mcp.tools\",\"method\":\"probe.mcp/1\",\"observed_us\":1793053439507200,\"prev\":null,\"subject\":\"2d221962-4cb6-40b4-a3b2-2e7cc889a3df\",\"subject_kind\":\"endpoint\"}","day":{"day":"2026-10-26","leaves":296695,"root":"0xf43e8dcc3d451a4788b26be904c55e8c4c0fa75c9666796c51db38d37e2c0df8","chained":"0x702d5ac508f08b0d1accf36af25822d8e5660367494edd17a642fb61e158a57a","anchor_chain":"eip155:5042002","anchor_tx":"0x495162f8936e19f0039918feebe6c307f327cd6bf8c37219620b1970041fa9ae","anchor_block":69251483},"proof":["0xe05f978691af773a068de89c40063b90ec8215f71c5ffcee6f674572b0307b69","0x7c712a2a8eb09331341375a9786020369a4e64f8a1a7e71bf30a420b1d41ddb6","0x823a9338c1d121783fdcd17e1e0a26c65794d3a9a43a4d875ec5227b545e312d","0xfb65b9973873d4d62033cbd438f00fa2ddc99b0208aa70a4e1a79650960c2ad3","0x215ad65a2ea6360114a389de6af6194e58a6bfe4e5c08a4b91e14759a20de633","0xbe6c04bb6b974a9aa2b27f4840d262d2062f6797f81f696379fe9c434984a8ee","0x6a11d162e4207262e37d77b85bc8cf667f40ca89d8949801567a32f1a74e7742","0xaea3f2a87afa3dbbda197645248e56176589c294dd86b82ca11b370ae67e2328","0xbae3f4a8042ca9e93d8e3f28f7edcee7a39f5449dd1a0dea2149de3dfc75dbeb","0x6ff4120b0309d1afe829772edab6c960527c15f95727cac1d6a063da5f24cd85","0x07a6fcdebada154e3a5a086ae2c78ad003011940759e5f38c005cc9b2ec3ef9d","0x1cde596bd397df62b2525df79e5a761af7d1a292cbcfd283ea8977aecf9334e7","0x3fcdf7fa32ccefe771eb57ae3015142065d64e3ce732fea7d11b9a3c99dde44f","0x0b7541c75cc482a7134110311d7dbd02095d969ba21177de9b21a52a55981718","0x6dc40f983a3840a0ad927a9ca17f4ff1e3b649a6c735e2a09b140db7c2caf13b","0x703f95866af09c5e5d6ead7411e9a10f964a41a2aff64d4a55ff0053c023a023","0xd0651cb9bc8155eb52b5247d506e74b8a935057dc190ba52091702ac25ed3a40","0x9a9024edb5069d88a324facb310a5ce8e495214bbaa968f077bede437390194f","0x9b9ce5b74b9bab5121612ef6b64920a8d453cbf311096a423eef9702747e868a"]}