{"id":300310,"recorded_at":"2026-10-26T22:23:07.870438Z","observed_at":"2026-10-26T22:23:07.870365Z","subject_kind":"endpoint","subject":"c47803c1-697f-4e5b-949d-e260e51edc69","kind":"mcp.tools","method":"probe.mcp/1","body":{"count":19,"tools":[{"description":"Add a note to a ticket. Notes are internal (private) by default; set `private: false` for a public note. Freshdesk REST: POST /tickets/{id}/notes.","inputSchema":{"$schema":"https://json-schema.org/draft/2020-12/schema","properties":{"body":{"description":"The note content, HTML (required).","type":"string"},"id":{"description":"The ticket id to add a note to.","maximum":9007199254740991,"minimum":-9007199254740991,"type":"integer"},"notify_emails":{"description":"Agent emails to notify about this note.","items":{"type":"string"},"type":"array"},"private":{"description":"Whether the note is internal/private (default true). 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Freshdesk REST: GET /agents.","inputSchema":{"$schema":"https://json-schema.org/draft/2020-12/schema","properties":{"email":{"description":"Filter by email.","type":"string"},"mobile":{"description":"Filter by mobile number.","type":"string"},"page":{"description":"Page number for pagination (1-based).","maximum":9007199254740991,"minimum":1,"type":"integer"},"per_page":{"description":"Results per page (1-100, max 100, default 30).","maximum":100,"minimum":1,"type":"integer"},"phone":{"description":"Filter by phone number.","type":"string"},"state":{"description":"Filter by state: fulltime or occasional.","enum":["fulltime","occasional"],"type":"string"}},"type":"object"},"name":"freshdesk_list_agents"},{"description":"List companies. Freshdesk REST: GET /companies.","inputSchema":{"$schema":"https://json-schema.org/draft/2020-12/schema","properties":{"page":{"description":"Page number for pagination (1-based).","maximum":9007199254740991,"minimum":1,"type":"integer"},"per_page":{"description":"Results per page (1-100, max 100, default 30).","maximum":100,"minimum":1,"type":"integer"}},"type":"object"},"name":"freshdesk_list_companies"},{"description":"List/filter contacts. Freshdesk REST: GET /contacts.","inputSchema":{"$schema":"https://json-schema.org/draft/2020-12/schema","properties":{"company_id":{"description":"Filter by company id.","maximum":9007199254740991,"minimum":-9007199254740991,"type":"integer"},"email":{"description":"Filter by email.","type":"string"},"mobile":{"description":"Filter by mobile number.","type":"string"},"page":{"description":"Page number for pagination (1-based).","maximum":9007199254740991,"minimum":1,"type":"integer"},"per_page":{"description":"Results per page (1-100, max 100, default 30).","maximum":100,"minimum":1,"type":"integer"},"phone":{"description":"Filter by phone number.","type":"string"},"state":{"description":"Filter by state: verified, unverified, blocked, or deleted.","enum":["verified","unverified","blocked","deleted"],"type":"string"},"updated_since":{"description":"Only contacts updated after this ISO 8601 timestamp.","type":"string"}},"type":"object"},"name":"freshdesk_list_contacts"},{"description":"List groups (agent groups tickets are routed to). 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Freshdesk REST: POST /tickets/{id}/reply.","inputSchema":{"$schema":"https://json-schema.org/draft/2020-12/schema","properties":{"bcc_emails":{"description":"Emails to BCC on the reply.","items":{"type":"string"},"type":"array"},"body":{"description":"The reply content, HTML (required).","type":"string"},"cc_emails":{"description":"Emails to CC on the reply.","items":{"type":"string"},"type":"array"},"id":{"description":"The ticket id to reply to.","maximum":9007199254740991,"minimum":-9007199254740991,"type":"integer"}},"required":["id","body"],"type":"object"},"name":"freshdesk_reply_ticket"},{"description":"Search contacts with the Freshdesk query DSL. The query VALUE is wrapped in double quotes automatically. Examples: `name:'ada'`, `email:'ada@example.com'`, `company_id:123`. Freshdesk REST: GET /search/contacts.","inputSchema":{"$schema":"https://json-schema.org/draft/2020-12/schema","properties":{"page":{"description":"Page number (1-10; search endpoints return 30 results per page and ignore per_page).","maximum":10,"minimum":1,"type":"integer"},"query":{"description":"Freshdesk search query, e.g. \"company_id:123\" (do NOT add surrounding quotes yourself — they are added for you).","type":"string"}},"required":["query"],"type":"object"},"name":"freshdesk_search_contacts"},{"description":"Search tickets with the Freshdesk query DSL. The query VALUE is wrapped in double quotes automatically. Examples: `status:2 AND priority:3`, `created_at:>'2026-01-01'`, `agent_id:123`, `group_id:45`, `tag:'urgent'`. Freshdesk REST: GET /search/tickets.","inputSchema":{"$schema":"https://json-schema.org/draft/2020-12/schema","properties":{"page":{"description":"Page number (1-10; search endpoints return 30 results per page and ignore per_page).","maximum":10,"minimum":1,"type":"integer"},"query":{"description":"Freshdesk search query, e.g. \"priority:3 AND status:2\" (do NOT add surrounding quotes yourself — they are added for you).","type":"string"}},"required":["query"],"type":"object"},"name":"freshdesk_search_tickets"},{"description":"Update fields on an existing contact. Only provided fields are changed. 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